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FAQs
All orders are shipped free of charge within the United States.
- No shipping fees are charged
- The total amount payable is displayed at checkout before order confirmation
After an order is placed and payment is successfully authorized, an order confirmation email is sent. After your order has been shipped, you will receive a shipping confirmation email containing your tracking number. This allows you to track your order from dispatch to shipping.
If you wish to cancel an order, contact us as soon as possible at support@florencetrevani.com.
Cancellations are only possible before an order has been shipped.
Once an order has been shipped, cancellation is no longer possible, and the return process must be followed after delivery.
You can request a return or exchange within 30 days of receiving your order.